Several local businesses and not-for-profit organizations have received calls from someone impersonating a Duke Energy representative threatening to disconnect their service unless they make an immediate payment. Thankfully, these businesses contacted the Duke Energy team to verify and did not fall for this scam.

In recent years, utilities have seen increased reports of scammers posing as utility workers and contacting customers to access financial information or obtain immediate payment. Please remain vigilant and know Duke Energy would never disconnect a customer in this manner. If you are aware of a local business or not-for-profit that received a call like this, please direct them to Duke Energy’s Scam Reporting Tool.

The following information will help customers spot a scam and identify steps to take if they are targeted.

• Duke Energy will not disconnect your service without first notifying you and will never share just one notification one hour before disconnection.
• We will not call to demand immediate payment or ask for credit/debit card numbers over the phone. If you feel pressured for immediate payment, hang up and call us at the number on your paper or online Duke Energy bill.
• Do not respond to a suspicious text urging you to immediately pay a bill or verify activity.
• Do not click on links, open attachments, forward or respond to questionable emails demanding personal or financial information.
• Do not click any links in an email or text unless you have verified the sender.
• Be suspicious of emails with typos, unknown sender addresses or unknown webpages.
• Never let anyone in your home unless you have verified their identity or scheduled the appointment.
• If you are suspicious about someone claiming to be a Duke Energy employee, contact the company immediately by calling the number listed on your monthly bill or the company website.
• More information can be found at this Duke Energy webpage and there is a link to report potential scams on the page. https://www.duke-energy.com/customer-service/report-fraud-and-scams

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