“Simply put, empathy is the ability to understand another person’s emotions, thoughts, and perspective; and it’s critical to building and leading successful teams.”

An Interview With Cynthia Corsetti

Engagement. Empathetic leaders have a better understanding of what matters to and motivates their team members. This deep understanding makes it possible to connect team members to important concepts like strategy, mission, and vision, helping them to see their impact on the company.

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